• Professional English-speaking guide.
• Transportation in a comfortable, air-conditioned vehicle.
• Entrance fees to all mentioned attractions.
• Round-trip cable car ride at Shymbulak.
• Walking tour at Panfilov and Arbat streets.
• Bottled water.

• Meals and beverages at Shymbulak and other locations.
• Optional activities such as skiing, snowboarding, horse riding, and the rope park.
• Personal expenses.
• Gratuities for the guide and driver.

• Wear Comfortable clothes & Shoes.
• Carry Sunscreen & a hat.
• Printed or mobile voucher accepted.
• Tips to Driver & Guide not included.
• Excluding camera fees.

General Information

• Activities: The term "Activities" refers to day tours, sightseeing, spa & wellness services, adventure sports, cruises, theme and amusement parks, buffets and dining, or any other service booked through our Website.
• Rates & Availability: All rates and itineraries are subject to change without prior notice and depend on availability at the time of booking. Additional surcharges may apply depending on season, location, or service provider policies.

Bookings & Payments

• Confirmation: Bookings will only be confirmed upon receipt of full payment. Until payment is received in full, no booking is guaranteed.
• Payment Methods: We accept various forms of payment, including credit cards, bank transfers, and online payment platforms as listed on our website.

Cancellation & Refund Policy

• Refunds: No refunds will be provided for unused services or portions of the activity (e.g., meals, sightseeing, or transportation).
• Cancellations by User: Cancellations must be made under the cancellation policy applicable to the specific activity. Any refunds or penalties depend on the service provider's terms and conditions.
• Cancellations by Provider: The Tour Provider reserves the right to cancel or amend an activity due to unforeseen circumstances, including but not limited to weather conditions, operational requirements, or low demand.

Responsibility & Liability

• Timeliness: You are responsible for ensuring that you arrive at the designated meeting point on time. The Tour Provider will not be responsible for delays caused by the User.

Amendments to Bookings

• Changes: Any amendments to confirmed bookings, such as date changes or modifications to the service, will be subject to availability and may incur additional charges.
• Provider Amendments: The Tour Provider may modify the itinerary or service based on operational requirements. Users will be notified of significant changes as early as possible.

User Responsibilities

• Identification & Travel Documents: It is your responsibility to ensure that all necessary identification, visas, or travel documents are valid and available for inspection upon request.
• Health & Safety: You must ensure that you are physically capable of participating in the booked activity. Any health conditions must be disclosed to the Tour Provider in advance to ensure safety.

Force Majeure

• Neither we nor the Tour Provider shall be liable for any delays, cancellations, or failures to provide services due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government restrictions, strikes, or other emergencies.